Shipping policy

Thank you for shopping with Martshow. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Coverage

At this time, Martshow ships exclusively within the United States, including all 50 states. We are not currently able to ship to APO/FPO addresses, U.S. territories outside the mainland, or international destinations. We hope to expand our shipping coverage in the future.

2. Order Processing Time

Once you place an order, our team begins preparing it for shipment. Order processing includes verifying payment, picking and packing your items, and handing the package off to our shipping carrier.

Please note that our total delivery time of 5–7 business days already includes order processing time — you do not need to add processing time on top of this window. Orders placed on weekends or holidays begin processing on the next business day.

3. Delivery Time

Orders are delivered within 5–7 business days of being placed. This is an estimate based on standard carrier transit times and may vary slightly depending on your location and courier conditions.

We currently ship using standard ground shipping through major U.S. carriers. We do not currently offer expedited or next-day shipping options, but we're evaluating this for the future.

4. Shipping Costs

Shipping costs, if any, are calculated and displayed at checkout before you complete your purchase. Any applicable shipping promotions (such as free shipping thresholds) will be clearly noted on our site.

5. Order Tracking

Once your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to follow your package's progress. If you do not receive tracking information within 3 business days of placing your order, please reach out to us.

6. Shipping Delays

While we make every effort to meet our stated delivery window, delays can occasionally occur due to circumstances outside our control, including:

Severe weather conditions
Carrier delays or service disruptions
High order volume during peak seasons or promotions
Incomplete or incorrect address information

If your order is significantly delayed beyond the estimated window, please contact us at ericduane133@outlook.com or (413) 255-6269 and we will investigate on your behalf.

7. Incorrect or Incomplete Addresses

Please review your shipping address carefully at checkout. Martshow is not responsible for orders that are delayed, misdelivered, or returned to sender due to an incorrect, incomplete, or outdated address provided by the customer. If you notice an error shortly after placing your order, contact us immediately and we'll do our best to correct it before the order ships.

8. Lost, Stolen, or Undeliverable Packages

Once a package is marked as "delivered" by the carrier, Martshow is not responsible for packages that are lost or stolen from the delivery location. If this happens, please contact us as soon as possible — we're happy to help you file a claim with the carrier and will work with you on next steps.

If a package is returned to us as undeliverable (for example, due to an incorrect address or a failed delivery attempt), we will contact you to arrange reshipment. Additional shipping charges may apply in this case.

9. Multiple Shipments

Depending on product availability, your order may occasionally be split into multiple shipments. If this happens, you will not be charged any additional shipping fees, and you'll receive tracking information for each package.