Refund policy

At Martshow, we want you to be confident in every purchase. This policy explains how returns, exchanges, and refunds work.

1. Return Window

You may request a return within 30 days of the date your order is delivered. Requests made after this window cannot be accepted.

2. Eligibility for Return

To be eligible for a return:

The item must be unused, unopened, and in its original packaging, with all seals, labels, and tags intact.
The item must be in the same condition you received it, free of damage caused after delivery.
You must have proof of purchase (order number or confirmation email).

3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened, unless they arrived damaged or defective:

Haircare products (shampoo, conditioner, and similar items)
Coffee, snacks, treats, and any other food or consumable products

Gift cards, if offered in the future, are also non-returnable and non-refundable.

4. How to Start a Return

To begin a return:

Email us at ericduane133@outlook.com with your order number and the reason for the return.
Our team will review your request and confirm whether the item is eligible.
If approved, we will provide instructions on where and how to send your item back.

Please do not send items back to us without first requesting a return, as we may not be able to process unrequested returns.

5. Return Shipping Costs

If you are returning an item because you changed your mind or ordered the wrong item, you are responsible for return shipping costs.
If the item arrived damaged, defective, or incorrect, Martshow will cover the cost of return shipping.

We recommend using a trackable shipping method for any return, as Martshow is not responsible for items lost in transit back to us.

6. Refund Process

Once we receive your returned item, we will inspect it to confirm it meets the eligibility requirements above. We will notify you by email of the approval or rejection of your refund.

If approved:

Your refund will be issued to your original payment method via Shopify Payments.
Refunds are typically processed within 5–10 business days of approval, though your bank or card issuer may take additional time to post the funds.
Original shipping charges (if any were paid at checkout) are non-refundable, except in cases of damaged, defective, or incorrect items.

If your return is rejected (for example, if the item was opened or does not meet our eligibility criteria), we will contact you to arrange for the item to be sent back to you, or discuss other options.

7. Exchanges

We do not currently offer direct exchanges. If you'd like a different product, please return the eligible item for a refund and place a new order for the item you'd like instead.

8. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item — including opened haircare or food items damaged in transit — please contact us within 7 days of delivery at ericduane133@outlook.com with:

Your order number
A description of the issue
Photos of the item and its packaging

We will arrange a replacement or a full refund at no cost to you, and you will not be required to pay for return shipping in these cases.

9. Late or Missing Refunds

If you haven't received a refund within the timeframe above:

Check your bank account or payment method again.
Contact your credit card company or bank, as processing times can vary.
If you've done this and still have not received your refund, contact us at ericduane133@outlook.com and we'll look into it.